Frequently asked questions
Have questions about our products? Our knowledgeable team is ready to help. Contact us today.
What is the guarantee?
All of our products come with a 28-day money-back guarantee, and depending on the product you purchase, some may have a 10-year warranty.
How do I place an order?
You can purchase our product online on our website or at the eBay store or call our landline to place an order via telephone.
When will the delivery time be?
Depending on your product, we aim to deliver to the UK mainland within 7-10 working days. Small items are usually with you within 3 working days.
Product availability?
We aim always to keep our products in stock. If any stock is unavailable, we shall update our inventory.
How do I clean my product?
Please use hot water and a cloth to clean the products. If you are still struggling, please purchase a suitable cleaner for the product you purchased from us.
What is the return and refund policy?
We have a 28-money day back return and refund policy. Please inform us immediately if you have a problem.
What is the guarantee on the Bifold?
We have a 10-year warranty on our Bifolding doors (please see our warranty page for more information)
How do Bifolding doors Work?
The bifolding door is not your usual door and does have different configurations. Please see our full configuration form to understand how bifolding doors work exactly.
Specification of the bifold? What is included?
Our bifolding doors include everything that is required for installation. An additional cill is an extra option that you can purchase separately (Cill is not required for installation)
What is the guarantee on the uPVC door?
Our uPVC doors have a 10-year warranty (please see our warranty page for more information).
What type of uPVC doors do we sell?
We sell uPVC French doors, uPVC single doors, uPVC heritage doors, and uPVC windows. (please see our uPVC category here)
Specification of the uPVC Doors? What is included?
Our uPVC range comes complete with everything ready to be installed (including additional cill)
What is the guarantee for the aluminium door?
Our Aluminium doors have a 10-year warranty (please see our warranty page for more information).
What type of Aluminium doors do we sell?
We sell aluminium French doors, aluminium single doors, aluminium heritage doors, and aluminium windows. (please see our Aluminium category here)
Specification of the Aluminium Doors? What is included?
Our Aluminium range comes complete with everything ready to be installed (including additional cill) (Aluminium Bifold door cill is not included)
What is the guarantee for the composite door?
Our composite doors have a 10-year warranty (please see our warranty page for more information).
What type of composite doors do we sell?
We sell all types of composite doors, including luxury, classic, and French doors.
Specification of the composite Doors? What is included?
Our composite range comes complete with everything ready to be installed (including additional cill) (Aluminium Bifold door cill is not included)
